Our care guide is the orientation and positioning of our work. It thus serves our ambition to increase the quality of life of our clients.
Our image of man includes the wholeness of the personality of our clients in their unity of body, soul and spirit. By this we mean:
Respect for the dignity, needs and wishes of each individual
the perception of his individuality and independence
Accepting, tolerating and respecting people regardless of their origin, nationality and religion
The client is the focus of our actions. Our goal is the best possible satisfaction. As an individual with expectations and needs, he is entitled
on an individual and professional care
on a partnership and cooperative relationship as well
conditions that promote their well-being
Our understanding of care includes holistic, individual, planned care with the involvement of the client and his relatives. It is based on the care model by Monika Krohwinkel. The observance of the "activities and existential experiences of life" enables us to guide our clients on the basis of their resources to a self-determining life full of quality of life in their domesticity. This also includes the accompaniment of our clients as help for self-help in difficult life situations as well as the acceptance of boundaries with respect for the personality of the client and his privacy.
We meet our clients with acceptance and the necessary distance, with empathy and understanding as well as with attention and trust.
We understand our care as a service. We realize this own claim by presenting, constantly controlling and continuously improving structures, processes and results. We use instruments for quality assurance such as care planning, standards and care visits.
Good cooperation and communication with clients, their relatives and caregivers helps to ensure the quality of care, prevents misunderstandings, reduces prejudices and builds trust. Of course, we keep the required confidentiality.
We see ourselves as a contact person and reference person for the individual concerns of our clients and their relatives. We strive for a state-of-the-art expertise that always puts our clients at the center of our work.